Looking for Customer Support Agent with German/ English in Riga!

• German (C1+) and solid English (B2+ minimum)
• Attractive compensation and benefits
• Accommodation provided + flight tickets paid upfront

Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.

Tasks

About the Company

Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.

Requirements

Your Responsibilities

• Assist customers by phone, email, or chat
• Document each customer interaction and the solution provided in the system
• Resolve cases within deadlines and meet performance goals
• Escalate urgent cases to your lead when needed
• Work both independently and in a team
• Deliver excellent customer service and meet quality standards
• Be available and active during scheduled hours
• Follow KPIs for response time, resolution rate, and more
• Take part in training and contribute to team improvements

What We're Looking For

• German (C1+) and solid English (B2+ minimum)
• Previous customer support experience is a plus
• Confident using computers and handling multiple systems
• Friendly, positive, and motivated team player
• Willingness to work in shifts or part-time (as legally allowed)
• For written roles: Strong writing in German and 50+ WPM typing speed

Benefits

Benefits:

• Premium health insurance: Comprehensive coverage for employees and family (spouse and children), including routine check-ups, dental care, vision care, prescription medication, and mental health support
• Health check-up (OVP): Fully covered
• Development opportunities: Access to DEXT training platform with 5,000+ free courses, practice platforms, and certifications in cutting-edge technologies
• Attractive compensation and benefits: Depending on role and experience
• Annual leave: 4 weeks of paid vacation
• Work culture and environment: Engaging workplace with regular celebrations, wellness activities, and strong team spirit

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