Your mission

• Manage demo and customer environments, ensuring smooth updates and configurations
• Handle incoming support requests, classify issues, and provide basic troubleshooting
• Support users with application configuration and testing
• Escalate complex issues to technical support, ensuring a seamless transition
• Contribute to maintaining a knowledge base with solutions and best practices

Your profile

• Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes
• Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate
• Clear escalation & documentation: provides structured, useful information to L2/Product teams
• Security awareness: follows best practices around passwords, phishing, and safe device usage
• We value motivation, curiosity, and a willingness to grow more than a perfect resume
• Strong technical troubleshooting skills with a customer-first mindset
• Ability to work independently and collaboratively in a team
• Excellent communication and problem-solving skills
• Experience with software configuration is a plus
• Native-level or fluent German language skills
• Good command of English

Why us?

• 100% remote work and full flexibility over your schedule
• A transparent, trust-based culture in an international SaaS scale-up
• Modern tools, data-driven processes, and fast decision-making
• 2–3 offsites and workshops per year for strategy, connection, and team spirit
• High level of autonomy and clear development paths
• The opportunity to actively shape a fast-growing SaaS company
• Steep learning curve in customer success, onboarding, software processes & content creation
• Close collaboration with our Customer Success and Product teams
• Flexible working hours

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